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Posted on: December 1, 2021

After Hours Public Utility Line to Change

Prepare your Emergency Kit NOw (4)

After Hours Public Utility Line to Change:

Radford, Va. – The City of Radford has contracted with a professional call center to answer after hours, public utility calls. The company is called Professional Answer and will be answering calls in place of the nonemergency line, after hours, as it pertains to public utility requests. The transition to this call center will be effective December 1, 2021.

Citizens previously called 540-731-3624 in the case of a power outage, water line break, downed tree, or problem with discolored water, to name a few. Now after regular business hours citizens will need to call 540-432-3945.  It is important to note the call center will answer the phone City of Radford and begin to process and forward the request along to the appropriate department. Citizens should notice no difference in service. For clarity, a list of numbers and when to call those has been provided below.

Important Numbers:

Nonemergency Dispatch: 540-731-3624

Electric Department: 540-731-3641 (Hours 7:00-3:30)

Public Works: 540-731-3605 (8:30-4:00)

After Hours Public Utilities Line: 540-432-3945

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