Meter Reading & Billing
Your meter is read on a schedule - about every 30 days and the reading is used to calculate your utility bill. The read date may vary slightly because of holidays and weekends.

An exception is a first or final bill. You should receive your bill the same time every month. If you do not understand your bill or think your bill contains an error, please contact our office.

Access to Meters

Customers must ensure that meter readers have access to the meter at all times. The city is now using an automated meter reading (AMR) system. However, the meter reader will need access to the meters for rereads, flow finders, accuracy tests, and repairs.

Your Meter Reader
Your City of Radford employee carries an identification card that shows his name, department, and has his photograph. You may ask to see the card if access to your premises is necessary.